Xfinity Assistant (10/02/2023, 07:01:53 PM): "Hi Sandy, it’s Xfinity Assistant.We’ve identified an issue that may affect your Xfinity Internet and Video services at 1254 S QUINCE ST. A technician will need access to your home to fix the issue.Please schedule a free technician appointment.1 - Yes, let’s schedule2 – Not right nowTxt help or stopMsg&DataRatesMayApply"
Xfinity Assistant (10/03/2023, 02:02:19 PM): "Hi Sandy, it’s Xfinity Assistant following up to remind you of an issue affecting your Xfinity Internet and Video services at 1254 S QUINCE ST. It may be causing slower internet speeds and connection problems and a technician will need access to your home to fix it.Please schedule a free technician appointment.1 - Yes, let’s schedule2 – Not right nowTxt help or stopMsg&DataRatesMayApply"
Xfinity Assistant (10/03/2023, 02:41:04 PM): "Sounds good, which day works best for you?"
	Buttons: Thu October 05, 2023 | Fri October 06, 2023 | Sat October 07, 2023 | Other Dates
Xfinity Assistant (10/03/2023, 02:41:45 PM): "Great! Please choose an arrival window for your technician on Thu October 05, 2023."
	Buttons: 8:00 AM - 10:00 AM | 9:00 AM - 11:00 AM | 1:00 PM - 3:00 PM | Other Times
Xfinity Assistant (10/03/2023, 02:43:26 PM): "Thank you! Your free technician appointment has been successfully scheduled on October 05, 2023 between 9:00 AM - 11:00 AM. This may take a few minutes to reflect on your account. You can change this appointment at xfinity.com/appointments or call 1-800-xfinity to cancel. "
Xfinity Assistant (10/03/2023, 03:14:22 PM): "Your Xfinity appt is set for 10/5 between 9:00am-11:00am.  Tap for more info: [PH:link:AT]Or reply:\nW for waitlistTxtHelpOrStopMsg&DataRatesMayApply"
	Buttons: CROSS_CHANNEL_URL | CROSS_CHANNEL_TEMPLATEID
Xfinity Assistant (10/04/2023, 08:25:59 PM): "Your Xfinity appt is tomorrow between 9:00am-11:00am. Please confirm your appt here:[PH:link:AT] Or reply:\nW for waitlist TxtHelpOrStop"
	Buttons: CROSS_CHANNEL_URL | CROSS_CHANNEL_TEMPLATEID
Xfinity Assistant (10/05/2023, 02:01:50 PM): "Just a heads up, your Xfinity appt is today between 9:00am-11:00am. Tap here for details:[PH:link:AT] Or reply:\nW for waitlist TxtHelpOrStop"
	Buttons: CROSS_CHANNEL_URL | CROSS_CHANNEL_TEMPLATEID
Xfinity Assistant (10/05/2023, 02:35:53 PM): "Your Xfinity tech is on their way and will be arriving soon! Or reply:\nW for waitlist TxtHelpOrStop"
Xfinity Assistant (10/05/2023, 02:55:54 PM): "Your Xfinity tech is arriving and will be with you as soon as possible. Tap for details: [PH:link:AT] TxtHelpOrStop"
	Buttons: CROSS_CHANNEL_URL | CROSS_CHANNEL_TEMPLATEID
SANDY (10/05/2023, 07:37:58 PM): "y"
Xfinity Assistant (10/05/2023, 07:37:58 PM): "I'm having trouble following our conversation. Please type a message and follow the prompts presented."
Xfinity Assistant (10/17/2023, 03:40:05 AM): "Good evening, Sandy,Thank you for being an Xfinity customer!How can I help you today? To get started, here are some suggestions. If they're not what you're looking for, just type what you need."
Xfinity Assistant (10/17/2023, 03:40:05 AM): "Your recent statement is available"
	Buttons: More Details | Dismiss
	Buttons: Troubleshoot internet | Help with TV remote | Run a speed test | Xfinity Privacy Center
SANDY (10/17/2023, 03:40:22 AM): "Troubleshoot internet"
Xfinity Assistant (10/17/2023, 03:40:22 AM): "There are no outages in your area so I can help troubleshoot your Internet connection.I'll run a few checks on your internet as we troubleshoot. Are you ready to continue?"
	Buttons: Yes, continue | Not right now
SANDY (10/17/2023, 03:40:46 AM): "Not right now"
Xfinity Assistant (10/17/2023, 03:40:46 AM): "OK. You can ask me for help troubleshooting again later if you want."
Xfinity Assistant (10/17/2023, 03:40:46 AM): "Do you need help with anything else?"
	Buttons: Yes, I need more help | No, I'm all set
SANDY (10/17/2023, 03:41:39 AM): "need Peacock"
Xfinity Assistant (10/17/2023, 03:41:39 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
Xfinity Assistant (10/17/2023, 03:44:51 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 03:44:54 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 03:44:55 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 03:45:31 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 03:45:33 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 03:45:42 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
SANDY (10/17/2023, 03:46:32 AM): "peacock"
Xfinity Assistant (10/17/2023, 03:46:32 AM): "Peacock is a subscription streaming service from NBCUniversal available through the Peacock app on X1 & Flex.  With tons of hit movies and TV shows, Originals, current NBC & Bravo hits, and the most live sports of any streamer including Sunday Night Football and Premier League, there is always something new to discover. "
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
SANDY (10/17/2023, 03:50:57 AM): "peacock"
Xfinity Assistant (10/17/2023, 03:50:57 AM): "Peacock is a subscription streaming service from NBCUniversal available through the Peacock app on X1 & Flex.  With tons of hit movies and TV shows, Originals, current NBC & Bravo hits, and the most live sports of any streamer including Sunday Night Football and Premier League, there is always something new to discover. "
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
Xfinity Assistant (10/17/2023, 04:41:07 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/17/2023, 04:48:46 AM): "What seems to be the issue with your Xfinity TV service?"
	Buttons: Picture & Sound | On Demand | DVR | Channel Lineup | Missing Channels | Remote Control | Error Codes | TV Box Hardware Issues | 4K Ultra HD | Parental Controls | Accessibility Support
SANDY (10/17/2023, 04:49:36 AM): "Stream App"
Xfinity Assistant (10/17/2023, 04:49:36 AM): "Watch live TV and On Demand at home or on the go with Xfinity Stream."
	Buttons: Stream TV Content | Recording Issues
SANDY (10/17/2023, 04:50:42 AM): "turn on my Platinum access to Peacock"
Xfinity Assistant (10/17/2023, 04:50:42 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
Xfinity Assistant (10/17/2023, 04:51:52 AM): "What seems to be the issue with your Xfinity TV service?"
	Buttons: Picture & Sound | On Demand | DVR | Channel Lineup | Missing Channels | Remote Control | Error Codes | TV Box Hardware Issues | 4K Ultra HD | Parental Controls | Accessibility Support
SANDY (10/17/2023, 04:52:30 AM): "Someone must set up Peacock for me."
Xfinity Assistant (10/17/2023, 04:52:30 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
SANDY (10/17/2023, 04:52:57 AM): "I need to talk to a human"
Xfinity Assistant (10/17/2023, 04:52:57 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/17/2023, 04:53:42 AM): "support person please"
Xfinity Assistant (10/17/2023, 04:53:42 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/17/2023, 04:53:55 AM): "TV & Streaming"
Xfinity Assistant (10/17/2023, 04:53:55 AM): "How can I help you with Xfinity TV?"
	Buttons: Learn about DVR | Learn about On Demand | Channel Lineup | Remotes | 4K Ultra HD | Flex | Manage my plan | Update TV equipment | Troubleshoot TV | Chat with agent
Xfinity Assistant (10/17/2023, 04:54:13 AM): "No problem. I'll put you in touch with a live agent now."
SANDY (10/17/2023, 05:00:24 AM): ""
Agent (10/17/2023, 05:00:27 AM): "Hi Sandy, thank you for contacting Xfinity. My name is Vidhya. How may I help you today?"
SANDY (10/17/2023, 05:01:02 AM): "can you set up Peacock for me"
Agent (10/17/2023, 05:01:49 AM): "Just to confirm are you speaking about the the Free Peacock premium?"
SANDY (10/17/2023, 05:03:10 AM): "Whatever,I'm Platrinum  and should begetting eacock free. "
SANDY (10/17/2023, 05:03:53 AM): "Prtetty sure I used to get it"
Agent (10/17/2023, 05:04:59 AM): "Yes for Platinum customers it is free of cost. did you redeemed the reward from the reward section?"
SANDY (10/17/2023, 05:06:15 AM): "no, ccan't gfet in through yolur mass of p asswordss and logina"
Agent (10/17/2023, 05:08:59 AM): "Alright! Sandy please redeem the reward using this link  https://xfinity.com/rewards"
SANDY (10/17/2023, 05:10:23 AM): "i hope  it's simple.  too much typing an  myParfkinason's is wiknning...i'll try..."
Agent (10/17/2023, 05:10:55 AM): "Sure, please take your time"
Agent (10/17/2023, 05:45:55 AM): "I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help."
Agent (10/17/2023, 05:52:21 AM): "Just checking to see if you are still there?  I will be ending our chat shortly as I haven't heard back from you."
SANDY (10/17/2023, 05:53:07 AM): "i got iun but"
SANDY (10/17/2023, 05:53:24 AM): "no Peacock references"
Agent (10/17/2023, 05:54:25 AM): "It was shared in the month of August did you went through all the rewards?"
SANDY (10/17/2023, 05:55:31 AM): "your link didn't work buti got there from the myxfinity"
SANDY (10/17/2023, 05:55:58 AM): "i think so, but didn't see it"
SANDY (10/17/2023, 05:58:09 AM): "con you walk mr tghru"
SANDY (10/17/2023, 05:58:25 AM): "me thgrough"
Agent (10/17/2023, 05:58:33 AM): "Alright! I'm raising a request to our dedicated rewards team to send you the activation link to your registered email address. Please be assured within an hour you will receive the activation link to activate the Free Peacock Premium. Also for the inconvenience you have faced I'm going ahead and crediting an amount of $10 on your account."
SANDY (10/17/2023, 05:59:26 AM): "Thx, it gets exhausting"
SANDY (10/17/2023, 06:00:31 AM): "g oing to bed"
Agent (10/17/2023, 06:00:34 AM): "I can understand hence to not take much of your time I have raised the request from my end. you will receive the activation link on this email address sandy@cstew.com "
Agent (10/17/2023, 06:00:59 AM): "This will make it easier to get the free peacock premium:)"
SANDY (10/17/2023, 06:01:27 AM): "bye :"
SANDY (10/17/2023, 06:01:28 AM): ")"
Xfinity Assistant (10/17/2023, 06:01:49 AM): "Thank you for contacting us."
	Buttons: Download Transcript
Xfinity Assistant (10/17/2023, 06:03:49 AM): "Hi, it's Xfinity Assistant.Thanks for contacting us today. We've opened case number ECM0004358086 regarding your Xfinity Rewards Support for 1254 S QUINCE ST. You'll hear from us with a status update in the next 48 hours.TxtHelpOrStopMsg&DataRatesMayApply"
Xfinity Assistant (10/17/2023, 06:04:45 AM): "A $11.29 credit has been applied to your Xfinity account. To view details, visit My Account at https://customer.xfinity.com/#/billing Txt help or stopMsg&DataRatesMayApply"
Xfinity Assistant (10/17/2023, 06:43:11 AM): "The Xfinity Assistant can help you resolve many issues - simply ask your question below or visit xfinity.com."
Xfinity Assistant (10/18/2023, 06:14:05 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/18/2023, 06:14:05 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
SANDY (10/18/2023, 06:14:11 AM): "peacock"
Xfinity Assistant (10/18/2023, 06:14:11 AM): "Peacock is a subscription streaming service from NBCUniversal available through the Peacock app on X1 & Flex.  With tons of hit movies and TV shows, Originals, current NBC & Bravo hits, and the most live sports of any streamer including Sunday Night Football and Premier League, there is always something new to discover. "
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
Xfinity Assistant (10/18/2023, 06:14:11 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/18/2023, 06:14:12 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/18/2023, 06:14:12 AM): "I can help you with questions about Xfinity apps. Which app can I help you with?"
	Buttons: Xfinity App | TV Apps | Stream App | Home App | WiFi App | Xfinity Mobile App
Xfinity Assistant (10/19/2023, 03:47:35 AM): "You can ask me questions about your bill, account, and troubleshooting service issues."
	Buttons: Billing | Account | Troubleshooting | I need help signing in | Something else | Find an Xfinity Store
SANDY (10/19/2023, 03:47:53 AM): "I need help signing in"
Xfinity Assistant (10/19/2023, 03:47:53 AM): "Just to be 100% sure: which option do you need help with?"
	Buttons: My WiFi password | My Xfinity ID/password
SANDY (10/19/2023, 03:47:56 AM): "Troubleshooting"
Xfinity Assistant (10/19/2023, 03:47:56 AM): "What are you having trouble with?"
	Buttons: Outages | Internet | TV | Voice | Self Install
SANDY (10/19/2023, 03:48:06 AM): "TV"
Xfinity Assistant (10/19/2023, 03:48:06 AM): "What seems to be the issue with your Xfinity TV service?"
	Buttons: Picture & Sound | On Demand | DVR | Channel Lineup | Missing Channels | Remote Control | Error Codes | TV Box Hardware Issues | 4K Ultra HD | Parental Controls | Accessibility Support
SANDY (10/19/2023, 03:49:02 AM): "Can’t get my main tv bho"
Xfinity Assistant (10/19/2023, 03:49:02 AM): "What seems to be the issue with your Xfinity TV service?"
	Buttons: Picture & Sound | On Demand | DVR | Channel Lineup | Missing Channels | Remote Control | Error Codes | TV Box Hardware Issues | 4K Ultra HD | Parental Controls | Accessibility Support
SANDY (10/19/2023, 03:49:47 AM): "Can’t receive Eacocj on main tv"
Xfinity Assistant (10/19/2023, 03:49:47 AM): "Xfinity is laser focused on serving our customers with disabilities using innovative solutions.I can help you turn on or off your closed captioning, or connect you with more experience options if you're a customer with a disability."
	Buttons: I want closed caption & subtitles help | Accessible video options | I'm blind or have low vision | I'm deaf or hard-of-hearing | I have mobility challenges
SANDY (10/19/2023, 03:50:24 AM): "Getting it on second tv hoc"
Xfinity Assistant (10/19/2023, 03:50:24 AM): "X1 brings your live TV, sports, streaming, and music together. Easily control it all with our award-winning Voice Remote. And watch live on our Xfinity Stream app."
Xfinity Assistant (10/19/2023, 03:50:24 AM): "How can I help you with your Xfinity TV?"
	Buttons: Change my TV package | Add a channel | Remove a channel | Add additional TV box | View my channel lineup | Shop Offers | Troubleshoot my TV
SANDY (10/19/2023, 03:51:25 AM): "Troubleshoot my TV"
Xfinity Assistant (10/19/2023, 03:51:25 AM): "What seems to be the issue with your Xfinity TV service?"
	Buttons: Picture & Sound | On Demand | DVR | Channel Lineup | Missing Channels | Remote Control | Error Codes | TV Box Hardware Issues | 4K Ultra HD | Parental Controls | Accessibility Support
SANDY (10/19/2023, 03:52:24 AM): "Get Peacock on main tv"
Xfinity Assistant (10/19/2023, 03:52:24 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
SANDY (10/19/2023, 05:23:10 AM): "i need you to et up my al,d TEmax364@comcast.net email so I can get a password activated with tit.  You guys set up my Peacock account using that email and I$ haven't ever used it, and it looks like your protocols shut it down if not used for a year."
Xfinity Assistant (10/19/2023, 05:23:10 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
SANDY (10/19/2023, 05:23:57 AM): "live agent please"
Xfinity Assistant (10/19/2023, 05:23:57 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:24:52 AM): "need  email rfeset up   annda p;assword oked"
Xfinity Assistant (10/19/2023, 05:24:52 AM): "Just to be 100% sure: which option do you need help with?"
	Buttons: My WiFi password | My Xfinity ID/password
SANDY (10/19/2023, 05:25:03 AM): "My Xfinity ID/password"
Xfinity Assistant (10/19/2023, 05:25:03 AM): "Your Xfinity ID is Temax364. I can help you reset your Xfinity ID password, look up your WiFi password or add/remove a user from your account."
	Buttons: I forgot my Xfinity ID password | Look up WiFI password | Add or remove a user
SANDY (10/19/2023, 05:26:47 AM): "You guys set up my PEacdock account using a very old email you \assigned tome  20 nyearfs ago and   I never used. "
Xfinity Assistant (10/19/2023, 05:26:47 AM): "Peacock is the newly launched streaming service from NBC Universal that's available to everyone, whether you're a customer or not. Xfinity Flex and X1 customers have access to the Peacock App directly on their TV Box.  It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late-night, and reality."
	Buttons: Tell me more about Peacock | Tell me about Xfinity Flex and X1 | Get the Peacock app | Help me with Peacock | I lost access to Peacock
SANDY (10/19/2023, 05:27:21 AM): "Live agent pleaser"
Xfinity Assistant (10/19/2023, 05:27:21 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:28:38 AM): "needb  a password for Temax364@comcast.net"
Xfinity Assistant (10/19/2023, 05:28:38 AM): "Just to be 100% sure: which option do you need help with?"
	Buttons: My WiFi password | My Xfinity ID/password
SANDY (10/19/2023, 05:28:51 AM): "My Xfinity ID/password"
Xfinity Assistant (10/19/2023, 05:28:51 AM): "Your Xfinity ID is Temax364. I can help you reset your Xfinity ID password, look up your WiFi password or add/remove a user from your account."
	Buttons: I forgot my Xfinity ID password | Look up WiFI password | Add or remove a user
SANDY (10/19/2023, 05:31:18 AM): "need agent to straghten outXfinit0yh IOD issue"
Xfinity Assistant (10/19/2023, 05:31:18 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:31:43 AM): "Activation"
Xfinity Assistant (10/19/2023, 05:31:43 AM): "You'll need to activate your Internet equipment using the Xfinity App. For help with another product, select the most relevant option."
	Buttons: Activate in the Xfinity App | Activate X1 | Activate Flex | Activate Xfinity Mobile | Issues with Xfinity Services activation | Help with Xfinity Mobile Activation | Chat with an agent
SANDY (10/19/2023, 05:31:56 AM): "Chat with an agent"
Xfinity Assistant (10/19/2023, 05:31:56 AM): "I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later.Here's some helpful info and common solutions for digital support:"
	Buttons: Ask me another question | Visit My Account | Troubleshoot my service | Manage my plan | Shop Xfinity
SANDY (10/19/2023, 05:33:55 AM): "live agent to reactivate old email."
Xfinity Assistant (10/19/2023, 05:33:55 AM): "The email I have on file for this account is sandy@cstew.com. How else can I help?"
	Buttons: Access my Xfinity email | Update my personal email | Retrieve username or password | Set up Xfinity email on my device | Report account security issues | Browse email support articles | View email FAQs
SANDY (10/19/2023, 05:34:57 AM): "live agent please"
Xfinity Assistant (10/19/2023, 05:34:57 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:35:13 AM): "Agent"
Xfinity Assistant (10/19/2023, 05:35:13 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:35:20 AM): "agent"
Xfinity Assistant (10/19/2023, 05:35:20 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:35:59 AM): "I'm about to get very angry"
Xfinity Assistant (10/19/2023, 05:35:59 AM): "Let me get you some help right away."
	Buttons: Appointments & Mail | Credentials
SANDY (10/19/2023, 05:37:14 AM): "thank you"
Xfinity Assistant (10/19/2023, 05:37:14 AM): "You're welcome! Is there anything else I can help you with?"
	Buttons: Troubleshooting | Account | Billing | Appointments | Credentials | Apps
SANDY (10/19/2023, 05:38:24 AM): "agent"
Xfinity Assistant (10/19/2023, 05:38:24 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:38:43 AM): "agent"
Xfinity Assistant (10/19/2023, 05:38:43 AM): "I'm not sure about that. Would you like to search Help and Support articles?"
	Buttons: Search
SANDY (10/19/2023, 05:39:14 AM): "Live agent please"
Xfinity Assistant (10/19/2023, 05:39:14 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:39:58 AM): "live agent"
Xfinity Assistant (10/19/2023, 05:39:58 AM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/19/2023, 05:40:21 AM): "TV & Streaming"
Xfinity Assistant (10/19/2023, 05:40:21 AM): "How can I help you with Xfinity TV?"
	Buttons: Learn about DVR | Learn about On Demand | Channel Lineup | Remotes | 4K Ultra HD | Flex | Manage my plan | Update TV equipment | Troubleshoot TV | Chat with agent
SANDY (10/19/2023, 05:40:38 AM): "Chat with agent"
Xfinity Assistant (10/19/2023, 05:40:38 AM): "No problem. I'll put you in touch with a live agent now."
SANDY (10/19/2023, 05:42:05 AM): ""
Agent (10/19/2023, 05:42:08 AM): "Hi Sandy, thank you for contacting Xfinity. My name is Prasanna. How may I help you today?"
SANDY (10/19/2023, 05:42:34 AM): "hik"
SANDY (10/19/2023, 05:42:40 AM): "hi"
Agent (10/19/2023, 05:42:45 AM): "Hello. how may I assist you today?"
SANDY (10/19/2023, 05:43:52 AM): "  I need you to reset my "
Agent (10/19/2023, 05:44:25 AM): "Can you please elaborate on your concern so I can assist you better?"
SANDY (10/19/2023, 05:44:46 AM): "free Peacock acct"
SANDY (10/19/2023, 05:45:28 AM): "You set it up to use a ## year old Comccast id"
SANDY (10/19/2023, 05:46:34 AM): "iT IS UnderTemax###@comcast.net "
Agent (10/19/2023, 05:47:01 AM): "Let me check the account details  and help you with the peacock account :)"
Agent (10/19/2023, 05:47:38 AM): "To get started, may I have your full name to confirm the account?"
SANDY (10/19/2023, 05:47:54 AM): "it should be under sandy@cstew.,com"
SANDY (10/19/2023, 05:48:27 AM): "my name os Sandy Buckstein"
Agent (10/19/2023, 05:48:50 AM): "Sandy allow me 2 minutes while I locate your account :)"
Agent (10/19/2023, 05:48:59 AM): "Just a heads up, our chat might get disconnected if you minimize or click refresh button. To avoid going through the hassle of waiting and repeating everything to another agent, please do not close the chat window, click the Home icon/ back/ refresh button and toggle the menu bar during this interaction. This way I will be able to help you all throughout :) Thank you."
SANDY (10/19/2023, 05:49:02 AM): "ok"
Agent (10/19/2023, 05:49:31 AM): "While I locate your account your account may I know how was your day so far?"
SANDY (10/19/2023, 05:49:59 AM): "i think i'll go crazy "
Agent (10/19/2023, 05:51:03 AM): "I know I have check the details for the chat of 16 th OCT for the peacock activation "
SANDY (10/19/2023, 05:51:03 AM): "how are you"
Agent (10/19/2023, 05:51:45 AM): "I''m good and thanks you so much for asking. "
Agent (10/19/2023, 05:52:25 AM): "When you check the reward of Xfinity did you see FREE option for the Peacock redeem?"
SANDY (10/19/2023, 05:53:28 AM): "AI*['ve got a really nice neighborn named Prissana"
Agent (10/19/2023, 05:54:04 AM): "Name similar like my name Prasanna :)"
SANDY (10/19/2023, 05:55:01 AM): "I don't recall. bujt they recognized it as a Platinum member Reward"
Agent (10/19/2023, 05:56:33 AM): "Let me check as your account have FREE Peacock service :)"
Agent (10/19/2023, 05:57:31 AM): "Hi, my name is Malti. I see you have been chatting with another team member. Let me review that information so I can pick up right where you left off."
Agent (10/19/2023, 06:00:21 AM): "Thank you for being connected ."
SANDY (10/19/2023, 06:01:06 AM): "my Parknson's is really becoming a p+roblem.  Pleazs"
Agent (10/19/2023, 06:01:22 AM): "Please be assured, you have reached the right person. I will help you with your concern."
Agent (10/19/2023, 06:02:08 AM): "May I know the issue you are having with the peacock service ."
SANDY (10/19/2023, 06:02:36 AM): "i can't activate it on my main tyv"
Agent (10/19/2023, 06:02:56 AM): "Let me help you with the stesp ."
Agent (10/19/2023, 06:03:00 AM): "Steps *"
Agent (10/19/2023, 06:03:16 AM): "Step 1 Open below link on chrome browser Step 2 https://peacocktv.com/startStep 3 Use the Xfinity ID or the third party email ID linked on Xfinity's account.Step 4 Sign in to your Peacock accountStep 5 Select account in the top right corner Step 6 Scroll down under the plans and payment and select XfinityStep 7 Enter your Xfinity ID and press Let's go     peacock login steps"
Agent (10/19/2023, 06:03:33 AM): "Please follow these step and do let me know if it's working ."
Xfinity Assistant (10/19/2023, 06:03:51 AM): "Hi, it's Xfinity Assistant.We're still working on your case number ECM0004358086 regarding your Xfinity Rewards Support. Thank you for your patience. There's no need to follow up, we'll reach out when your issue is resolved.Txt StopMsg&DataRatesMayApply"
SANDY (10/19/2023, 06:04:19 AM): "they have it listed under a ## year old email.  i don't have a passwrd"
Agent (10/19/2023, 06:05:00 AM): "May I know the username you are using ."
SANDY (10/19/2023, 06:06:35 AM): "Peacock says it is live uinder Temax####@comcast.net.  I have never used that but always used sandy@cstew.com"
SANDY (10/19/2023, 06:07:10 AM): "Temax###@comcast.net"
Agent (10/19/2023, 06:07:23 AM): "As I can see your account and the username is listed is Temax364"
Agent (10/19/2023, 06:07:45 AM): "Login with this username Temax364"
SANDY (10/19/2023, 06:08:11 AM): "ok"
Agent (10/19/2023, 06:08:18 AM): "Let me help you to rest the password so that I can help you to get in login ."
Agent (10/19/2023, 06:08:40 AM): "Do you have the access of this email sandy@cstew.com ?"
SANDY (10/19/2023, 06:09:19 AM): "yes"
Agent (10/19/2023, 06:09:30 AM): "Perfect!"
Agent (10/19/2023, 06:09:57 AM): "Xfinity.com/password Please visit at this link and rest the password and do let me know once you get login ."
Agent (10/19/2023, 06:10:10 AM): "I am on standby ."
Agent (10/19/2023, 06:10:16 AM): "Please do not press the back button and also avoid using other applications for us to stay connected without any interruption."
SANDY (10/19/2023, 06:16:37 AM): "l, it went all through"
Agent (10/19/2023, 06:17:08 AM): "Great !"
SANDY (10/19/2023, 06:17:31 AM): "Do IJKA have to log in  as Temax### now?"
Agent (10/19/2023, 06:17:55 AM): "Have you rest the password ?"
SANDY (10/19/2023, 06:18:01 AM): "yes."
Agent (10/19/2023, 06:18:08 AM): "Perfect!"
Agent (10/19/2023, 06:18:43 AM): "Now please go ahead and login with the new password and this username Temax364 "
Agent (10/19/2023, 06:24:21 AM): "Just to checking in ,are we still connected?"
SANDY (10/19/2023, 06:24:30 AM): "I'I just got in"
Agent (10/19/2023, 06:24:58 AM): "Okay, please confirm is the issue has been resolved ?"
SANDY (10/19/2023, 06:25:21 AM): "  just a m iknute"
Agent (10/19/2023, 06:25:35 AM): "Sure, take your time."
Agent (10/19/2023, 06:27:26 AM): "Is it working now ?"
Agent (10/19/2023, 06:29:42 AM): "Just to checking in ,are we still connected?"
Agent (10/19/2023, 06:30:27 AM): "I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help."
SANDY (10/19/2023, 06:30:49 AM): "not working"
Agent (10/19/2023, 06:31:09 AM): "Is there any error ?"
SANDY (10/19/2023, 06:31:21 AM): "let me try again"
Agent (10/19/2023, 06:31:28 AM): "Okay,"
Agent (10/19/2023, 06:33:27 AM): " I haven't heard from you for a bit. I'm happy to continue assisting you."
Agent (10/19/2023, 06:34:51 AM): "Just checking to see if you are still there?  I will be ending our chat shortly as I haven't heard back from you."
SANDY (10/19/2023, 06:35:27 AM): "says bad password"
Agent (10/19/2023, 06:36:18 AM): "I apologize for inconvenience caused, as our currently the Peacock having on going issue , however please be rest assured we have already escalated the concern with our dedicated team and we are working on it to get fix as soon as possible for you. please be assured I have escalated your concern with our backend team. Once the Peacock issue will get fixed you will get notified from our team."
Agent (10/19/2023, 06:37:03 AM): "There is an some issue on it rest assured we have escalated the concern to check from our backend team once it's fix we will notified you on priority ."
SANDY (10/19/2023, 06:37:09 AM): "tnx. g -nite"
Xfinity Assistant (10/19/2023, 06:37:27 AM): "Thank you for contacting us."
	Buttons: Download Transcript
Xfinity Assistant (10/19/2023, 02:30:05 PM): "You can ask me questions about your bill, account, and troubleshooting service issues."
	Buttons: Billing | Account | Troubleshooting | I need help signing in | Something else | Find an Xfinity Store
Xfinity Assistant (10/26/2023, 06:06:07 PM): "You can ask me questions about your bill, account, and troubleshooting service issues."
	Buttons: Billing | Account | Troubleshooting | I need help signing in | Something else | Find an Xfinity Store
SANDY (10/26/2023, 06:06:14 PM): "Something else"
Xfinity Assistant (10/26/2023, 06:06:14 PM): "OK, let me know how else I can help. You can ask a new question or select from one of the options below."
	Buttons: Troubleshooting | Manage my account | View bill  | Make a payment
SANDY (10/26/2023, 06:07:15 PM): "How do I download a movie to watch on a cruise ship"
Xfinity Assistant (10/26/2023, 06:07:15 PM): "How can I help you with Xfinity TV?"
	Buttons: Learn about DVR | Learn about On Demand | Channel Lineup | Remotes | 4K Ultra HD | Flex | Manage my plan | Update TV equipment | Troubleshoot TV
SANDY (10/26/2023, 06:07:42 PM): "Agent"
Xfinity Assistant (10/26/2023, 06:07:42 PM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/26/2023, 06:08:09 PM): "agent"
Xfinity Assistant (10/26/2023, 06:08:09 PM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/26/2023, 06:09:05 PM): "Live agent plz"
Xfinity Assistant (10/26/2023, 06:09:05 PM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/26/2023, 06:09:55 PM): "Agent"
Xfinity Assistant (10/26/2023, 06:09:55 PM): "Thanks, I can help with most issues, but I’ll put you in touch with an agent if you need more assistance. What do you need help with today?"
	Buttons: Billing | Internet | TV & Streaming | Xfinity Voice  | Xfinity Home Security | Activation
SANDY (10/26/2023, 06:10:08 PM): "TV & Streaming"
Xfinity Assistant (10/26/2023, 06:10:08 PM): "How can I help you with Xfinity TV?"
	Buttons: Learn about DVR | Learn about On Demand | Channel Lineup | Remotes | 4K Ultra HD | Flex | Manage my plan | Update TV equipment | Troubleshoot TV | Chat with agent
SANDY (10/26/2023, 06:10:19 PM): "Chat with agent"
Xfinity Assistant (10/26/2023, 06:10:19 PM): "Got it. I'll put you in touch with a live agent now."
SANDY (10/26/2023, 06:10:23 PM): ""
Agent (10/26/2023, 06:10:25 PM): "Hi Sandy, thank you for contacting Xfinity. My name is Ruhi. How may I help you today?"
Agent (10/26/2023, 06:10:46 PM): "Just a heads up, our chat might get disconnected if you minimize or click refresh button. To avoid going through the hassle of waiting and repeating everything to another agent, please do not close the chat window, click the Home icon/ back/ refresh button and toggle the menu bar during this interaction. This way I will be able to help you all throughout :) Thank you."
SANDY (10/26/2023, 06:11:14 PM): "How do I download a movie to watch on a cruise ship"
Agent (10/26/2023, 06:12:03 PM): "Surely I will assist you with your query before that may I know your full name for verification?"
SANDY (10/26/2023, 06:12:25 PM): "sandy buckstein"
Agent (10/26/2023, 06:12:39 PM): "Awesome!!! I've successfully pulled your account and I see that you have been a loyal Comcast customer. We truly appreciate your business."
Agent (10/26/2023, 06:12:56 PM): "You can download movies by using steam application."
Agent (10/26/2023, 06:13:03 PM): "you can Stream the channels in your lineup using the Xfinity Stream app from the link http://xfinity.com/apps or from the app store for your smart phone or also visit the website http://xfinity.com/stream on your laptop/desktop computer to stream the channels on the go. "
SANDY (10/26/2023, 06:14:30 PM): "Will that actually let me watch the movie while at sea without Internet"
Agent (10/26/2023, 06:15:14 PM): "Yes you are correct!!"
Agent (10/26/2023, 06:16:26 PM): "So you are planning to be on cruise on this weekend?"
SANDY (10/26/2023, 06:17:04 PM): "Do you have easy to follow instructions?"
Agent (10/26/2023, 06:17:39 PM): "you can Stream the channels in your lineup using the Xfinity Stream app from the link http://xfinity.com/apps or from the app store for your smart phone or also visit the website http://xfinity.com/stream on your laptop/desktop computer to stream the channels on the go."
Agent (10/26/2023, 06:18:23 PM): "You can save this links  and you just need to login with your username that is Temax364"
SANDY (10/26/2023, 06:19:11 PM): "Can I get a transcript of this chat?"
Agent (10/26/2023, 06:20:03 PM): "You can take screenshot of this chat or after this chat ends you get option to send this chat over email or to download the chat transcript :)"
SANDY (10/26/2023, 06:21:38 PM): " Cool let’s end then"
Agent (10/26/2023, 06:22:09 PM): "Sure!! is there anything else from my end I may assist you with? "
SANDY (10/26/2023, 06:22:32 PM): "No Bye"
Agent (10/26/2023, 06:22:48 PM): "Great!!! you have been a wonderful customer.Thank you for contacting Xfinity chat support and have a great day."
Xfinity Assistant (10/26/2023, 06:23:10 PM): "Thank you for contacting us."
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